PMU offers two styles of training which include Factory Training or Private Training.  The following page provides a summary of the Terms & Conditions (T&Cs) for each of these types of training events.

Factory Training Events:

Pricing:

• All pricing listed on the PMU website is listed in USD and is applicable towards e-Commerce (Credit Card) registrations only. 
• Otherwise, pricing will vary depending on purchase method, service plan status, etc.

Purchasing:

• A valid form of payment is required to register for a Factory Training course.
• This payment method may also require additional validation before the seat can be confirmed.
• PMU supports several course payment options.  The below section outlines the two most common methods: 

• Credit Card Payments
  • PMU offers students the options to purchase a seat in a Factory Course using a credit card.
  • Approved Credit Card registrations will result in an immediate confirmation of enrollment. Students will receive a Registration Confirmation email along with an e-commerce receipt of their transaction.
  • Payments made via credit card cannot be refunded, but Power Management University (PMU) can (1) reschedule your class, (2) transfer your payment to a different attendee, or (3) issue you a prepaid training voucher, which is valid payment for any other equivalent future PMU training offer.

• Purchase Order (PO)
  • PMU offers students the option to purchase a seat in a Factory Course using a Purchase Order (PO).
  • A copy of the purchase order, whether Direct or through Distribution, must be submitted for processing. 
  • Registrations submitted using this payment method does not immediately confirm enrollment.  Students will receive a Registration Received email, while the PO information is verified.
  • Once payment has been processed and posted, the student will receive a Registration Confirmation email confirming their enrollment in this class.
  • Please Note: To purchase with a PO, you must first be sent a formal sales quote for a seat in the class using the part number identified for that session. 
  • It can take up to 3 weeks between requesting a sales quote and the processing of your received purchase order, depending on the response time of each party.

Registration:

• Training seats are filled on a first-come, first-served basis and therefore, are subject to availability.
• Registrations must be submitted via the PMU website for seats to be considered reserved or confirmed. 
• All attendees are responsible for submitting their own registration(s) via the PMU website. 
• An order placed through your Distributor will not automate that process for you, unless you have made special arrangements with your Distributor or Administrator to do so, and you have provided them with your unique student account number.

Cancellation & Rescheduling: 

• Schneider Electric & Power Management University (PMU) Guidelines
  • Schneider Electric & Power Management University (PMU) will not be responsible for delays or inadequate performance of training obligations if circumstances beyond our reasonable control make performance inadvisable or commercially impracticable. This includes, but is not limited to, natural or manmade disasters, governmental or societal actions, infrastructure failures, epidemics, and similar matters. 
  • Minimum participation requirements must be met for Factory Training courses to run as scheduled.
  • Schneider Electric & Power Management University (PMU) reserves the right to cancel, reschedule, and modify course events at any time.
  • PMU will make every effort to notify all registered attendees of any schedule changes as soon as possible, usually no less than 2 weeks prior to the start of class.
  • These notifications will be sent to the email address used during the registration process.

• Student Guidelines
  • Students who wish to cancel/reschedule their registration for a Factory Training course must send a request to pmu@se.com and will be subject to course availability.
  • Failure to notify PMU may result in a penalty charge up to the full price of the class.
  • Requests to cancel/reschedule within seven calendar days prior to the scheduled start date may be subject to a penalty charge up to the full price of the class.
  • Requests to cancel between eight and fourteen calendar days prior to the scheduled start date may be subject to a penalty charge up to 25% of the price of the class.

 Videotaping / Recording: 

• Videotaping and/or recording a Schneider Electric training event is not allowed unless prior authorization with Schneider Electric has been confirmed.

Private Training Events:

Purchasing:

• PMU can support either Onsite (US customer sites) or Virtual private training events with our standard SKUs & pricing.  All other training locations (PMU Training Center, other countries, etc.) may result in increased/custom pricing. 
• PMU Training is sold in full-day increments with SKUs supporting 1, 2, 3 or 4 consecutive training days.
• Standard Training SKUs support events during normal business hours (7am-7pm CT). Requests for training outside of these hours may result in increased/custom pricing.
• It is typically recommended that 1 instructor should support no more than 10 students.  More than 10 students may require a second instructor which may also result in increased/custom pricing.

Videotaping / Recording:

• Videotaping and/or recording a Schneider Electric training event is not allowed unless prior authorization with Schneider Electric has been confirmed.

Cancellation & Rescheduling: 

• Schneider Electric & Power Management University (PMU) Guidelines
  • Schneider Electric & Power Management University (PMU) will not be responsible for delays or inadequate performance of training obligations if circumstances beyond our reasonable control make performance inadvisable or commercially impracticable. This includes, but is not limited to, natural or manmade disasters, governmental or societal actions, infrastructure failures, epidemics, and similar matters.
  • Schneider Electric & Power Management University (PMU) reserves the right to cancel, reschedule, and modify private training events at any time.
  • PMU will make every effort to notify our customers of any changes to a previously scheduled private training event.

• Customer Guidelines
  • Once a Private PMU training event has been confirmed, the following conditions apply:
  • Schneider Electric reserves the right to reschedule at any time without penalty.
  • Requests to cancel or reschedule within 15 business days or less from the scheduled event will result in a $1,000.00 fee, plus any incidental costs such as travel, shipping, materials, etc.
  • Requests to cancel or reschedule within 10 business days or less from the scheduled event will result in the event being billed at full price.
  • Requests to reschedule a private training event will be subject to PMU's availability.
  • Requests to reschedule the same training event more than twice will incur an admin fee of $1,000 per reschedule, regardless of how much notice was provided to Schneider Electric.
  • A PO for any of the charges listed above must be submitted before the original event can be rescheduled.