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Payment FAQs


Credit Card (Subject to Individual Approval)

  • Payments via Visa®, MasterCard®, or American Express® can be submitted during the individual online registration process.

  • A credit card registration is the simplest and quickest way to guarantee your training seat. After choosing credit card as your form of payment, you will be taken to a page where you will be asked to input your card information. A successful submission means an immediate transaction, upon which both you and the student (if different from the card holder) will receive a confirmation email containing links to the credit card receipt, class logistics, and course description/agenda.

  • Submission unsuccessful even after double-checking your info was entered correctly? Your course's tuition may exceed your card's transaction limit, or it may put you over your card's monthly allowable limit. It could possibly be classified as an unapproved purchase, if your company categorizes purchases from Schneider Electric as equipment/meters, for example. A call to your issuing bank should identify the reason, and they may be able to give you a brief window of approval for the transaction to be completed.

  • If you have already secured your training seat via credit card but are unable to attend due to an unforeseen event, please contact us to reschedule. Alternatively, we can issue you a prepaid voucher that you can redeem online once you are ready to reschedule.

Purchase Order

  • All purchase order registrations will now require the prior issuance of a formal sales quote. Please refer to the regional sales coverage map below, and submit your quote request to the sales team that pertains to your region. Your request should be submitted at least 3 weeks prior to the course start date, and should include the following information:
    1. The course/part number for your chosen class
    2. The course title and class run dates
    3. The alphanumeric student ID number of each attendee
    4. Any support discount information (if applicable)

  • If your company does not have a direct purchase account with Schneider Electric USA, please contact an authorized Schneider Electric USA distributor via our Locator.

  • Need a formal training quote? Please contact your regional sales team by referring to the map below:

  • Invoicing against purchase orders will not take place until after the student's attendance has been confirmed in the class unless otherwise requested (possible exception - prepaid voucher orders).

  • Please be aware that a registration receipt email is not a training confirmation. Your final training email confirmation will be issued once a copy of the valid purchase order is received (direct or distributor PO, as applicable).

Prepaid Voucher

  • Identification: a factory voucher number will contain 3 or 4 hyphenated sections beginning with one of the following prefixes: V3; V4; V4B; PPV3; PPV4; PPV4B

  • A standard prepaid training voucher can be purchased for both 3 and 4-day factory training classes. The purchase of the vouchers allows the customer to allocate their budgeted training dollars, without the need for prior commitment to a specific course or course dates. The voucher number serves as the student's form of payment during the online registration process for the course of their choosing.

  • A prepaid training voucher is often purchased along with an annual service agreement, to be used in conjunction with the 2-for-1 coupon that Premium and Priority level service agreements include.

2-for-1 Coupon, also known as the BOGO (Buy One-Get One free) or PSUP/Support Coupon



  • The 2-for-1 coupon is issued to qualifying Premium and Priority support customers within their welcome packet, upon activation or renewal of their annual service agreement. The coupon allows the customer to attend two PMU factory training classes for the price of only one during its pertaining support contract year.

  • The coupon can be used in any one of the following three ways:
    • One person can attend two different classes for the price of one
    • Two people can attend the same class for the price of one
    • Two people can attend two different classes for the price of one

  • The first attendee should register by submitting a valid form of payment (credit card, PO, or prepaid voucher), and the second attendee should register using the coupon number as their form of payment.

  • Coupons are equal to or lesser than the value of the paid seat, and are limited to one free seat per year (it cannot be multiplied).

NEW! Discounted Training Through Prime and Ultra Support Level Packages

If your company has purchased a Prime or Ultra level support package, your agreement includes discounted factory class training with PMU*. This discount can be used an unlimited number of times throughout your active service coverage. Your contract manager will have received an email from the Schneider Service Agreements department (pmo-psup@schneider-electric.com) containing your unique discount code, along with On-Demand Campus log-on credentials.
Registration instructions:
  1. Choose the class for which you would like to register and log in with your alphanumeric student ID number.
  2. Agree to the Terms & Conditions and enter the student's mobile phone number to proceed.
  3. On the payment information page, choose either Credit Card or Purchase Order as the form of payment. Upon choosing either of these options, you will be given the opportunity to enter your Discount Code before submitting/continuing.
    • Credit Card Registration Instructions:
      1. Choose the class for which you would like to register and log in with your alphanumeric student ID number.
      2. Agree to the Terms & Conditions and enter the student's mobile phone number to proceed.
      3. On the payment information page, choose Credit Card as the form of payment. You will then be given the opportunity to enter your Discount Code before submitting/continuing.
        • The discount will automatically be applied to the total amount due. Once the payment is complete, the student (and card holder, if other than the student) will receive a final email confirmation guaranteeing the training seat. The email will include a link to download/print the transaction receipt (for more information, see the Credit Card section on this page).
    • Purchase Order Registration Instructions:
      1. Choose the class for which you would like to register and log in with your alphanumeric student ID number.
      2. Agree to the Terms & Conditions and enter the student's mobile phone number to proceed.
      3. On the payment information page, choose Purchase Order as the form of payment.
      4. Enter your sales quote and purchase order numbers into the provided fields respectively and submit.
        Note:
        • All purchase order registrations will now require the prior issuance of a formal sales quote. Please see the Purchase Order section of this page for information on how to contact your regional sales representative to request your training quote.
        • Your registration will tentatively hold the seat until we are in receipt of your/your distributor's training order (for more information, see the Purchase Order section on this page). Once the order is processed and applied to the registration, the student will receive a final email confirmation guaranteeing their seat in the class.

*Support Discount Codes cannot be combined with 2-for-1 Coupons or the Critical Power EcoXpert Program discount. Discount Codes are only applicable towards Factory and Regional classroom training, and cannot be applied towards online or custom onsite training.

For a list of eligible classes, please visit: http://www.pmutraining.com/trainingschedule2.cfm?dosearch=1

Critical Power EcoXpert Program Discount

Actively registered EcoXpert Partners with the Critical Power Badge are eligible for a discount on unlimited factory training classes with Power Management University*. To obtain a sales quote with your discounted tuition, please contact James.Johns@se.com with the following information at least 3 weeks prior to your course start date:

  1. Your certified level support pin number
  2. The course/part number for your chosen class
  3. The course title and run dates
  4. The alphanumeric student ID number of each attendee

All EcoXpert registrations will require prior issuance of a formal sales quote. If paying by purchase order, a valid copy of your order must be received before your seat/s in class can be guaranteed.

To request a discount code for online credit card registrations, please contact PowerLogic.University@se.com with the following information:

  1. A copy of your sales quote as issued by James Johns (see above) for your intended course
  2. The course title and run dates (if not reflected within your quote)
  3. The alphanumeric student ID number of each attendee (if not reflected within your quote)

Upon receipt of the above information, PMU will email you a discount code for application during the online registration via credit card (Visa®, MasterCard®, or American Express® accepted).


*The Critical Power EcoXpert discount cannot be combined with any other training discount or coupon offer. Discount is not applicable towards resells, education kits or custom onsite/online training. Training seats are filled on a first-come-first serve basis, and are therefore subject to availability.